You can freeze, upgrade, or downgrade your account until the last day of the month. This does not include cancellations, please see the next question for our cancellation policy.
Please submit a contact request here. Note: Cancellations are never accepted in person at glo locations, and must be submitted by the 20th of the month. Cancels and freezes submitted on the 1st will not reverse payment for that month, but will be effective for the next month.
Freezes can be completed here.
Please submit a request here or visit any Glo location.
Billing takes place the 1st of every month (if the 1st is a weekend or holiday, your payment will process on the next business day).
Your draft date cannot be changed and is the 1st of every month for all Glo Tanning locations.
You can update your payment information or make a payment by visiting your local store or requesting a link here.
Please submit a contact request here. We will reply to your request during business hours Mon-Fri. Should your request be accepted, refunds may take 7-10 business days to reflect on your bank statement.
Refunds may take 7-10 business days to reflect in your bank account, if you do not see a refund after this time, please submit a request here.
Please submit a description of your issue here.
Please submit a contact request here, and we will deliver your message to the appropriate person for a follow-up.
The best way for us to resolve any questions or concerns is to submit a contact request here. Please include your name and phone number to pass on to management. Your message will be returned within 72 hours, Monday-Friday.
Reminder: The last day for cancellation requests is the 20th of each month.
All product sales are final.
Please submit a contact request here. Note: Cancellations are never accepted in person at Glo locations, and must be submitted by the 20th of the month. Cancels and freezes submitted on the 1st will not reverse payment for that month, but will be effective for the next month.
The last day for cancellations is the 20th of each month. Any cancellations received after the 20th will be cancelled after one additional monthly payment.
Please submit a contact request here. We will reply to your request during business hours Mon-Fri. Should your request be accepted, refunds may take 7-10 business days to reflect on your bank statement.
Freezing your account/membership allows you to remain frozen as long as you would like, securing your current membership pricing (for when you unfreeze). During your freeze, we will be your electronic funds transfer (EFT) account a monthly fee of $5.00, which will accumulate as in-store credit to be used toward lotions, upgrades, or other service/product purchases. In store credit is non-refundable.
Please submit a freeze request here.
Yes, you may pay walk-in prices to use services, or you may unfreeze your account (and refreeze after).
No, there is no enrollment fee to unfreeze your account. Your account will be reactivated based upon the prorated reactivation price, determined by your membership level and reactivation day. Your monthly payment will continue drafting your account on the 1st of each month.
Yes, your monthly membership rate stays the same after reactivating your account.
You may freeze your account any time before the last day of the month.
To unfreeze your account, simply go into ANY Glo location, and they will unfreeze it for you. You’ll just pay the prorated amount for the rest of the month on the day you come in, and your normal billing will resume on the 1st of the next month. We want to make sure you have the best possible experience with us, so please don’t hesitate to let us know if you have any questions or concerns.
- Fort Worth, Texas
- House Springs, Mo
- Wellington, Florida
